The Impact of Personal Experience on Behavior: Evidence from Video-Rental Fines
نویسندگان
چکیده
P experience matters. In a field setting with longitudinal data, we disentangle the effects of learning new information from the effects of personal experience. We demonstrate that experience with a fine, controlling for the effect of learning new information, significantly boosts future compliance. We also show that experience with a large fine boosts compliance more than experience with a small fine, but that the influence of experience with both large and small fines decays sharply over time.
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عنوان ژورنال:
- Management Science
دوره 58 شماره
صفحات -
تاریخ انتشار 2012